Written by Learner Success Team
Troubleshooting Login Issues
If you have trouble logging in to your xUnlocked account, there are a few steps you can try to troubleshoot the issue.
If you have trouble logging in to your xUnlocked account, there are a few steps you can try to troubleshoot the issue:
- Clear your cache and cookies.
- Disable the following (feel free to turn these back on after checking if this will fix the issue):
- Browser extensions/add-ons
- Pop-up blockers
- Firewall
If you’re on a device running Windows, please add the xUnlocked domain (ex: www.financeunlocked.com, www.sustainabilityunlocked.com, or any other of our platforms) to your antivirus safe/exclusion list, and to Windows Defender Antivirus exclusions.
If you are using an ad blocker, please add the following domains to your whitelist:
- verse.com
- google.com
Once this is done, quit your browser and try logging in again.
If the above does not work, please contact our Support team you can reach us at support@xunlocked.com.
