Browser and ISP requirements

If you can't access and use an xUnlocked domain (such as Finance Unlocked or Sustainability Unlocked) without problems, try following the below steps to try and resolve the issue.

1. Try accessing your account with an incognito window (Chrome) or private window (Firefox). If you can connect and operate the site normally, this is often an indication of a caching issue. Please clear your cookies and cache in a standard browsing window and see if the problem is resolved. It is often preferential to use an incognito window first so that you can avoid unnecessarily deleting cached login information.

2. Tryaccessing your account with a different browser. We currently support the latest versions of the following browsers:

• Chrome 30+ (has automatic updates)

• Firefox 28+ (has automatic updates)*

• Microsoft Edge 14+**

• Safari 14+

*H.264 video (required for viewing our videos) is only supported in Firefox for Windows 7 and later. Firefox versions on Windows XP are no longer supported for playback.

** NOTE: We no longer support any version of Microsoft Internet Explorer.

Operating systems

Our content is accessible via our xUnlocked domains in a web browser, therefore not restricted by OS, we support all the latest OSs. We recommend Windows 7 or later or macOS Sierra (10.12.6) or later.

Mobile Devices

Our content is accessible via our website in a web browser, therefore not restricted by OS or device, we support all the latest OSs and mobile and tablet devices. We recommend Android (Lollipop) version 5.0+ or iOS version 9.3.5+.

Blackberry, Samsung and Windows phone users: You may still be able to view our videos on the native browsers on these devices where it supports HTML5; however, we do not test out our player in these environments and thus cannot guarantee support. We recommend installing Chrome on these devices instead.

Bandwidth

The quality of your viewing experience largely depends on the download speed you have from your ISP (Internet Service Provider) or mobile provider. Keep in mind that your overall Internet speed can vary depending on many factors, including but not limited to: time of day, Wi-Fi performance, and other devices/users utilising your connection.

We recommend a connection of at least 10Mbps to stream our videos in HD.